Privacy Policy

Last Updated: October 20, 2026

1. Introduction

Welcome to Zarif Jewels.

At Zarif Jewels, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website, browse our jewellery collections, place an order, or communicate with our customer support team.

Our website, www.zarifjewels.com, operates using the Shopify e-commerce platform.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you interact with Zarif Jewels, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Billing and shipping addresses

• Order and purchase information

• Payment and transaction details

• Customer account information

Technical Information

We may automatically collect certain technical information, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages visited

• Website interactions

• Cookies and similar tracking technologies

This information helps us maintain and improve our website and shopping experience.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Processing and confirming orders.

• Arranging shipping and delivery across Pakistan.

• Providing customer support.

• Managing returns and exchanges.

• Sending order confirmations and delivery updates.

• Improving website functionality and performance.

• Personalizing your shopping experience.

• Preventing fraud and unauthorized transactions.

• Sending promotional offers and product updates where permitted.

• Complying with applicable legal requirements.

We use customer information only for legitimate business purposes and as otherwise permitted by applicable law.

4. Payment Information and Security

Zarif Jewels uses Shopify and supported payment services to facilitate online transactions.

Payment-related information may be processed by Shopify and authorized payment providers.

We take reasonable measures to protect customer information from unauthorized access, misuse, alteration, and disclosure.

However, no method of online transmission or electronic storage can guarantee complete security.

We recommend that customers protect their account credentials and avoid sharing sensitive payment information through unsecured communication channels.

5. Sharing Your Personal Information

We may share necessary personal information with trusted third parties to operate our business and provide our services.

These may include:

• Shopify: For website hosting, checkout, and e-commerce operations.

• Courier and delivery partners: To process and deliver orders.

• Payment service providers: To facilitate secure transactions.

• Customer support providers: To respond to customer inquiries.

• Analytics and marketing partners: To improve website performance and provide relevant promotions.

We may also disclose information when required by law, legal process, or to protect our legitimate rights.

We do not sell customer contact information as a standalone mailing list.

Certain advertising or analytics activities may constitute sharing of personal information under applicable privacy laws.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality and provide a better shopping experience.

Cookies may help us:

• Remember products added to your shopping cart.

• Save website preferences.

• Analyze website traffic.

• Improve website navigation.

• Understand customer interests.

• Provide relevant advertising and promotional content.

You may manage cookies through your browser settings or through any privacy preference controls available on our website.

Disabling certain cookies may affect website functionality.

7. Marketing Communications

With your consent or where otherwise permitted by law, Zarif Jewels may send promotional emails, product announcements, discounts, and special offers.

You may unsubscribe from promotional emails using the unsubscribe link included in our messages or by contacting our customer support team.

Even if you unsubscribe from promotional communications, we may continue sending essential messages concerning your orders or account.

8. Order Processing and Delivery Information

When you place an order, we collect the information necessary to process your purchase and arrange delivery.

This may include your name, contact number, delivery address, and order details.

Relevant information may be shared with our courier partners to ensure successful delivery.

For more details, please review our Shipping Policy.

9. Returns and Exchanges

Customer information may be used to verify purchases, process exchange requests, and provide after-sales support.

Zarif Jewels offers a 7-day exchange policy for eligible products, subject to the conditions outlined in our return and exchange policy.

Please review our Refund & Exchange Policy for further information.

10. Relationship with Shopify

Our online store is powered by Shopify, which provides the technology required to operate our website and facilitate transactions.

Shopify may collect and process certain personal information when customers interact with our store.

Information may be processed or stored in countries outside Pakistan.

Shopify may also process information through features designed to improve commerce services, security, analytics, and advertising.

For more information, please review the Shopify Consumer Privacy Policy.

You can also learn about Shopify's privacy controls through the Shopify Privacy Portal.

11. Third-Party Websites

Our website may contain links to third-party websites, payment providers, or social media platforms.

Zarif Jewels is not responsible for the privacy practices, security measures, or content of websites that we do not control.

We encourage customers to review the privacy policies of third-party websites before providing personal information.

12. Children's Privacy

Our services are not intended for children under the applicable age of majority.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

13. Data Security and Retention

We take reasonable administrative and technical measures to protect customer information.

We retain personal information for as long as reasonably necessary to:

• Fulfill customer orders.

• Maintain customer accounts.

• Provide after-sales support.

• Comply with legal and accounting requirements.

• Prevent fraudulent transactions.

• Resolve disputes.

Information that is no longer required will be deleted or anonymized when appropriate, subject to applicable legal obligations.

14. Your Privacy Rights

Depending on applicable laws and your location, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of eligible personal information.

• Request a copy of your personal information.

• Withdraw consent for certain processing activities.

• Opt out of promotional communications.

• Exercise other privacy rights available under applicable law.

Some requests may be subject to legal exceptions or identity verification.

To submit a privacy-related request, contact us using the details provided below.

15. International Data Transfers

Because our website operates through Shopify and other service providers, personal information may be processed, transferred, or stored outside Pakistan.

Where required by applicable law, appropriate safeguards will be used to protect information transferred internationally.

16. Changes to This Privacy Policy

Zarif Jewels reserves the right to update this Privacy Policy to reflect changes in our business practices, website functionality, services, or applicable legal requirements.

Any updated policy will be published on this page with a revised "Last Updated" date.

We encourage customers to review this page periodically.

17. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Zarif Jewels

Email: official.zarifjewellery@gmail.com

Phone: +92 342 7048018

Office Address:
Office 506, Trade Centre, Business Square Gulberg Greens, Islamabad, Pakistan.

Website: www.zarifjewels.com

We are committed to addressing your privacy concerns and maintaining a safe and trustworthy shopping experience.