Refund policy

Refund & Exchange Policy

Return & Exchange Policy

7-Day Exchange Policy

At Zarif Jewels, we are committed to providing our customers with a delightful shopping experience. We want you to feel confident and satisfied with every purchase.

If you are not completely satisfied with your purchase, you may request an exchange within 7 days of receiving your order, subject to our exchange terms and conditions.

To request an exchange, please contact our customer support team:

Phone: +92 342 7048018
Email: official.zarifjewellery@gmail.com

To qualify for an exchange, products must be unused, unworn, undamaged, and returned in their original packaging with all tags and accessories intact.

Refund Policy

Zarif Jewels primarily offers product exchanges rather than refunds for change-of-mind purchases.

Eligible products can be exchanged within 7 days of delivery, subject to inspection and approval.

If you receive an incorrect, damaged, or defective product, please contact our customer support team so we can review your concern and arrange an appropriate resolution.

Exchangeable Items

Most regular-priced products are eligible for exchange within 7 days of delivery, provided they meet our exchange requirements.

The following items are generally not eligible for exchange:

  • Sale, clearance, and discounted items.

  • Products that have been worn, used, or damaged after delivery.

  • Products without their original packaging or accessories.

  • Customized or personalized jewellery items, unless they arrive defective or incorrect.

For questions regarding product eligibility, please contact our customer support team.

Exchange Availability

Exchange services are available within Pakistan, subject to courier coverage and pickup availability.

Customers are requested to contact our support team before sending any products back.

Our team will guide you through the exchange process and provide the necessary return instructions.

Items for Exchange

Eligible products may be exchanged for another available product of equal or higher value.

If the selected replacement product costs more than the original item, the customer will be required to pay the price difference.

Exchanges are subject to product availability.

Exchange Processing Time

Once we receive the returned product, our team will inspect it to ensure that it meets our exchange requirements.

Approved exchanges are generally processed within 72 hours after receiving and inspecting the returned item.

Dispatch and delivery times may vary depending on courier services, product availability, and the customer's location.

In case of any unexpected delays, our customer support team will inform you.

Exchange for Lesser Value Items

Exchanges are generally permitted for products of equal or higher value than the original purchase.

If a customer selects a product of lower value, the remaining balance will not normally be refunded.

We recommend selecting a replacement product of equal or higher value for a smooth exchange experience.

Exchange Charges

For approved exchanges, any applicable return shipping, redelivery, or courier charges will be communicated to the customer before the exchange is processed.

If the exchange is required because Zarif Jewels sent an incorrect or defective product, our team will review the case and arrange a suitable resolution.

If the replacement product is of higher value, the customer will be required to pay the price difference.

Original shipping and cash-handling charges are generally non-refundable, except where a refund is required by applicable law.

Multiple Items Exchange

Customers may request to exchange one eligible product for multiple products, provided that:

  • The total value of the replacement products is equal to or greater than the original product's value.

  • All requested replacement products are available.

  • The original product meets our exchange eligibility requirements.

Any additional price difference must be paid before the exchange is completed.

How to Request an Exchange

To initiate an exchange:

  1. Contact our customer support team within 7 days of receiving your order.

  2. Provide your order number, contact details, and reason for exchange.

  3. Our team will review your request and provide return instructions.

  4. Pack the product securely in its original packaging.

  5. Once the returned product is received and approved, your exchange will be processed.

Please do not send products to our office without receiving confirmation from our customer support team.

Contact Information

For any questions regarding refunds, returns, or exchanges, please contact us:

Zarif Jewels

Phone: +92 342 7048018

Email: official.zarifjewellery@gmail.com

Office Address:
Office 506, Trade Centre, Business Square Gulberg Greens, Islamabad, Pakistan.

Website: https://www.zarifjewels.com

We appreciate your trust in Zarif Jewels and look forward to providing you with a wonderful shopping experience.